In-Person Retail Training, Tallahassee-Area

Kim Williams is the owner of The Polka Dot Press in Tallahassee, Florida, a beloved store offering personalized gifts, stationery, and home accessories. With a degree in Retail Merchandising and over three decades of experience in the retail industry, Kim brings a wealth of knowledge and expertise to her in-person sales training sessions. Her extensive background includes working at a Department Store in both the buying office and store operations, giving her a comprehensive understanding of the retail landscape.

Kim's commitment to exceptional customer service and her deep industry knowledge make her sales training invaluable for any retail store owner looking to elevate their business. Through her guidance, store owners can enhance their operations, improve customer satisfaction, and achieve greater success in their retail endeavors.

In-Person Sales Training Overview: Kim's training sessions are designed specifically for retail store owners, focusing on enhancing the customer experience to set their stores apart in today's competitive market. Clients can expect the following from her training:

• Customer Experience Focus: Learn strategies to create an exceptional and memorable customer experience, from personalized service to effective communication techniques that foster loyalty and repeat business.
• Sales Techniques: Develop advanced sales techniques that drive engagement and increase sales, including upselling, cross-selling, and effective closing strategies tailored to your products.
• Visual Merchandising: Gain insights into creating attractive displays and optimizing store layout to draw customers in and encourage purchases.
• Inventory Management: Understand best practices for managing inventory, ensuring your store is well-stocked with the right products while minimizing overstock and stockouts.
• Staff Training and Motivation: Learn how to train and motivate your staff to provide excellent service and contribute to a positive shopping environment.

A few details:

• This training is ideal for the small business owner with a small team.
• This training can be held in YOUR store with your entire team, before or after store hours or on a day you are closed.
• The session will last up to two hours.
• We will travel up to 50 miles for this training.